after years of seeking medical support from ontario, which now covers $1,000 a month in formula as well as therapy costs and some feeding supplies, the added stress has taken a toll on the mental health of both him and his wife, candace barattia, who quit her job as a nurse due to lucy’s frequent hospitalizations, barattia said.
“me personally, my wife, we feel exhausted to have to fight over every item, saying it was already covered and it’s no longer being covered,” barattia said. “we don’t even scrape by; we operate annually at a net loss. we’re living off credit as it is. we’re not going to be able to pay bills.”
“whatever decisions were made and however this went down, i was affected negatively and it’s affecting my wife and our daughter,” shaun barattia says,
tony caldwell
/
postmedia
out of $600 in monthly costs, barattia said he had been able to get canada life to commit to paying around $300 by going through the company’s appeal process.
he said he would continue to fight to receive the same coverage he had before july 1.
“(lucy) needs my wife and i by her side,” barattia said. “when she’s learning and trying to eat new things, she improves. if i have to go out and work 30 to 50 hours additional hours a week to pay for supplies, which i will do, that doesn’t help her. we just want the best for her.”
weiss said canada life had worked to address issues by increasing the number of call-centre agents and claims examiners and introducing an urgent escalation process.