whatever the scenario, it’s certain aron could never have predicted that the world would live out this very experiment on the daily, two years into a pandemic. in grocery aisles or on sidewalks, for most of us, social communication now relies more on eye contact than ever before.
the listener relies on facial cues to perceive emotion
face masks hide facial expressions and can also muffle tone,
hindering
facial perception. this is significant because it’s long been believed, as researched by psychologist albert mehrabian in his 1971 book,
, that, in an exchange, the listener relies seven per cent on the words said, 38 per cent on vocal elements and intonation, and 55 per cent on facial cues in order to perceive emotion. the numbers are often
disputed
, but the point is clear: we count on more than just what someone is saying in order to effectively communicate.
with this and aron’s experiment in mind, does this mean we may very well be building a stronger effort at making and reading eye contact, strengthening a key muscle of communication?
“probably so,” says david lapakko, associate professor and director of forensics at augsburg university.”we’re missing some useful facial cues and need to look at other aspects of the message more closely, both verbal and nonverbal. in my personal experience, at least in terms of facial cues, i think i’m focusing a bit more on the skin and muscles around the eyes — a genuine smile, for example, is revealed by those muscles; we don’t just smile with our mouths.”