the pandemic-related concern for people’s physical well-being that closed public spaces and necessitated physical distancing has also made accessing mental health counselling and other services during the past year extremely difficult. in response, mental health-care professionals and organizations re-assessed how they interact with clients, many pivoting to online services. pso, for example, now hosts a daily one-hour drop-in session over zoom, as well as virtual crafts, one-on-one telephone support and thrice-weekly in-person, physically distanced walking groups, the latter allowing clients some contact and exercise. “people are loving it,” says chesser. “people are desperate for face-to-face human connection.“pso pretty much turned on a dime,” she adds, “and by april 1 (2020) we had a lot of stuff in place and ready to go. we had our phone lines up, our online groups. we worked around the clock.”the royal ottawa mental health centre, following consultations with more than 1,000 stakeholders, including those with lived experiences and their families, last fall initiated a program called co-creating access, hope and new possibilities, to similarly expand access to care for those with mental health and addictions needs.the royal and pso have each also led campaigns to acquire tablets and other devices so those without can access online supports and treatment.other organizations have banded together to help streamline clients’ access to services. the recently formed accessmha, for example, brings together service providers from nearly 20 groups in eastern ontario, including ottawa public health and the royal, to act as a single portal through which those seeking help can go online and book an appointment with a mental health and addictions professional, who will then connect them with the service best suited to their needs. according to gord garner, co-chair of the family advisory committee of the partners for regional coordinated access for mental health and addiction that is leading the project, accessmha will hopefully get people the help they need more quickly.“the people who are suffering, or concerned for a loved one, want to know more than anything else that they’re not mistaken about their hopes for help,” he says. “when they can’t access help, or they’re told they are at the wrong place, or that they don’t qualify for this help, it may take them decades to come back seeking help again.”similarly, 13 community agencies in ottawa, including the cmha, created counselling connect, a website that provides residents with free same- or next-day counselling for a variety of issues, including mental health ones.a large proportion of counselling connect’s clients are those seeking help for the first time. “they’re coming in during a crisis,” says tamara chipperfield, director of mental health and addictions at the centretown community health centre. “our waitlist is definitely growing for online counselling, and the counsellors on my mental-health team are definitely seeing folks come in to counselling who may not have in the past, and that’s due to stressors related to the pandemic: people who have recently lost their job and are facing the loss of their house, or addiction due to the pandemic.”louise bradley, president and ceo of mhcc, says she’s worried that the needs of those with longstanding serious mental illness risk being overshadowed by the “widespread malaise” affecting canadians in general.“normally, a high tide rises all boats, but in this case there’s a risk of drowning out the needs of those with histories with mental-health and substance-use disorders,” she said in a statement in february. “i applaud initiatives like wellness together canada, but if there was ever a time to increase funding for mental health and substance use, and reap the dividends, that time is now.”in february, the house of commons finance committee put mental health at the top of its tabled report containing 145 recommendations for the 2021 federal budget. the issues addressed in the report were sweeping, from the preservation of historic buildings and greater access to high-speed internet, to added marine biology research to study fish stocks, increased numbers of electric cars in government fleets, and support for craft beer brewers.but the committee’s first overall recommendation was that the federal government “(d)evelop and implement a long-term mental health covid-19 recovery plan to ensure all canadians — especially the most vulnerable — can access the care they need, no matter where they live.”